Welcome to the IWC Merchandise website & services. We hope you enjoy your use of our facilities. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service are accepting our services under the terms of this agreement. It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.
1 IWC Merchandise Services:
Create, design, and customize products that are listed for sale.
Buy products that are listed for sale
Save and share designs that you may have created.
Use our fun picture and design tools.
Save created images and designs into public and personal galleries.
Post your created images to social networks or blogs that you have the legal right to do so.
Registering to subscribe to special offers and use galleries.
1.1 IWC Merchandise Return Policy
We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens, we are happy to reprint your item. Before we can do that though there are a few steps you need to take. Firstly, read the all-important ‘What can be Returned’ list to determine whether or not your item is indeed returnable:
What can be returned?
Returns are only accepted if within 14 days of receipt of the purchase
Only damaged/faulty garments, or faulty prints can be returned/exchanged
Please note all returns must be in original packaging and have no noticeable signs of wear or makeup stains
Note: Shipping fees are non-refundable.
Sadly, we can not accept returns for:
Change of mind
Spelling, punctuation or grammatical errors made by the customer
Shipping or stock delays
Unsatisfaction with different colours profiles between different garments
Incorrect product selection by the user - it is the responsibility of the customer to check size charts, style, garment thickness and colours before confirming and paying for their order either online or via our quoting system
Design errors introduced by the customer in the design process
Variances in the garment size of +/- 2cm (supplier allowance)
Unsatisfaction with print size - remember that the mockup garment you are designing on represents a full-size range, so be sure to measure out your print size on one of your own tees before uploading it to the design tool to ensure you are happy with how big it is going to print
Inferior quality or low-resolution of uploaded images
The difference between printing on white garments and coloured garments:
In order to be able to print on a coloured garment, we first have to spray the garment with a pre-treatment solution that allows the white ink something to stick to. We then lay down a nice thick layer of white ink, followed by the colour layer. Because of this, colours do tend to look much brighter than when printing on a white garment. When we print on a white garment, the material absorbs the ink which means it loses a little bit of vibrancy. Please ensure you call our sales team to discuss these differences and request samples before placing a larger order.
The difference between our screen and your screen:
Now is a good time to point out that everyone’s monitors are different, which means that there are going to be small differences in the colours that you see on your screen and what our team is looking at. In the same way, there is going to be a variation in what you see on screen to the actual garment or print colour. For this reason, we do not guarantee colour matching on apparel or printing as it is just not possible for us to do so. We always recommend ordering a sample of both the garment and print if the colours are vital to your order.
It is also important to note all orders placed via the online store are digitally printed, and that there is a difference in the finished product of a screen-printed garment, and a digitally printed garment. Digital printing utilises water-based inks that are cured directly into the material of the garment, rather than sitting on top. Due to this, digital printing is not as vibrant as screen printing and does not last as long. Digitally printed garments will begin to fade within the first few washes and continue to fade over time. Digital printing is an excellent way to print a sample of a larger screen print order, as it will help to determine the position and size of your artwork. It is important to remember that it is not possible to replicate the vibrancy, and density of a screen print using our direct-to-garment inks.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, IWC Merchandise does not proof documents created by its customers prior to processing. When in doubt, call us ...we're super friendly and helpful.
*Please note all returns must comply with IWC Merchandises user agreement.
Once you have confirmed that you are eligible for a refund/reprint then simply send us an email with the following information.
Your order number
The date of your purchase
What garment/s you would like to return
A short description of the manufacturing and/or print error
A photo of the garment
Post your return to:
IWC Merchandise - Returns
11 Maud Street
Newstead, QLD 4006
We will contact you as soon as we receive your return request to discuss what your options are. If stock permits we endeavour to get your reprint out within 2 business days.
IWC Merchandise approval disclaimer
We consider all of the following actions to constitute authority to proceed with your order.
Payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approval. We have taken the utmost care in creating your artwork, however, are not liable for client error.
We recommend that you check all proofs thoroughly before approving. We endeavour to be as accurate as possible however please note that due to the production process, colours, position, size and scale are indicative only
1.2 Delivery timeframes
IWC Merchandise takes great pride in fulfilling our processing and printing timeframes on time and often ahead of schedule. We have also selected two of the best and most reliable postage companies to help ensure your orders are delivered on time and with care. Unfortunately, some circumstances are out of our control, and in the unlikely event there is a delay due to a courier, we cannot take responsibility. We will however do our best to ascertain the reason for the delay and resolve the issue asap.
1.3 Washing instructions
The longevity of your tee and prints is largely up to you. To ensure you get as much wear out of them as possible please follow these instructions carefully.
Cold gentle wash inside out
Do not tumble dry (we like to hang ours straight on a coat hanger…no ironing necessary)
If you must iron, iron inside out
Do not dry in direct sunlight
1.4 Affiliate stores
IWC Merchandise is happy to offer our customers the opportunity to create a new income stream via our Affiliate Store service. All fees are paid to Deco Network by IWC Merchandise, which means this service is free to our users!
As this is a free service - it is up to the User to navigate their way through the store setup process and technical support will be limited. We recommend the use of the 'Startup Wizard' to help guide you through creating your store. It is not possible for us to notify affiliate stores of stock issues, updates and changes so please regularly check what is available via IWC Merchandise main website.
If a store becomes inactive for a long period of time then it will automatically be deleted without prior notice to the store owner. We recommend utilising your social media outlets to create consistent traffic.
The Tshirt Mill also reserves the right to delete stores we feel are offensive in any way. This will be done at our own discretion.
2 Using our IWC Merchandise Services and Website:
2.1 Eligibility of children under 18
IWC Merchandise will only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law.
2.2 Definitions and Interpretation
Intellectual Property Rights means all industrial, commercial and intellectual property rights (including equivalent, neighbouring or proximate rights anywhere in the world that currently exist or are recognised in the future).
A person means any form of legal entity as well as any quasi-legal entity.
A User means any person using the website and/or services provided by IWC Merchandise
A reference to any document, material, information or data includes that document, material, information and data howsoever stored, recorded or embodied, including in any electronic or digital media or otherwise.
The word includes in any form is not a word of limitation.
3 User's Obligations
Users are and shall be wholly and exclusively responsible, at their own cost, for:
All telecommunications lines, modems, communication controllers, routers, multiplexers, terminals and all other equipment, hardware and software necessary to access and use the Website and services;
The use that it makes of the Website, including any article, material, literary or artistic work, design or other matter that the author, invents, creates, develops or produces;
Complying with all laws, regulations and rules in the uses country or jurisdiction;
Complying with any recommendations or guidelines issued by IWC Merchandise with respect to the use of the Website and/or services and
3.2 Appropriate Content. IWC Merchandise has an acceptable content policy that forbids inappropriate content from being produced and shipped on behalf of our clients. This is to protect our staff and the reputation of the brands we service. Content that is deemed inappropriate includes age-specific content such as pornography, illegal content such as child nudity and pornography and unsavoury content such as homophobic, sexism, racism, or animal cruelty. IWC Merchandise will also not ship any item to a Prison as unfortunately much of that content is deemed inappropriate. If any of the above enters our facility the order will be cancelled immediately without notice.